Exchange and return
1Carefully pack the goods in the original wrapper as a complete set (goods sold as sets should be returned in sets).
2Fill in an application for return attached to the order.
3Attach a copy of the cashier's receipt, define the method of refund (postal order or transfer to the bank account).
4Post the parcel to the address:
170000, LLC Demo Store, Moscow.
170000, LLC Demo Store, Moscow.
5After you have sent the parcel, please inform us of that by sending an email to sales@demostore.ru.
Reasons for goods return and exchange
Customer has a right to return the Goods (The Goods can be returned in case it was not used, its consumer properties, factory labels and its ready sale appearance are reserved) without defining the reason during
14 (fourteen) calendar days from the moment of the actual Goods delivery from the Seller or people, representing the Seller.
No.55 Decree of the the Government of the Russian Federation of 19th January 1998 approved “The list of non-food goods of proper quality not to be returned or exchanged for the analogous Goods of different size, shape, style”.
This list points that Goods of proper quality, that possess individual properties, can not be returned if such Goods can be used only by the consumer who buys it.
To return the goods, you have to submit the document proving the fact and conditions of its purchase, and fill in the application for the goods return.
No.55 Decree of the the Government of the Russian Federation of 19th January 1998 approved “The list of non-food goods of proper quality not to be returned or exchanged for the analogous Goods of different size, shape, style”.
This list points that Goods of proper quality, that possess individual properties, can not be returned if such Goods can be used only by the consumer who buys it.
To return the goods, you have to submit the document proving the fact and conditions of its purchase, and fill in the application for the goods return.
The Goods return in case of the discovery of defects, related to the failure to meet the conditions of the Order, happened at the Seller’ fault:
In case the Goods was given to you with partial non-observance or violation of the Order terms at the Seller’s fault, concerning the assortment, completeness, amount of Goods, you are entitled to inform the Seller (not later than seven calendar days after the Goods is received) about the violations and demand to rectify them.
You also have the right to refuse to take goods and ask for money refund. In this case the goods must be returned to the Seller with the preservation of the original sale appearance, consumer properties, seals, factory labels.
To return the goods, you have to submit the document proving the fact and conditions of its purchase, and fill in the application for the goods return.
In case the Goods was given to you with partial non-observance or violation of the Order terms at the Seller’s fault, concerning the assortment, completeness, amount of Goods, you are entitled to inform the Seller (not later than seven calendar days after the Goods is received) about the violations and demand to rectify them.
You also have the right to refuse to take goods and ask for money refund. In this case the goods must be returned to the Seller with the preservation of the original sale appearance, consumer properties, seals, factory labels.
To return the goods, you have to submit the document proving the fact and conditions of its purchase, and fill in the application for the goods return.
You can see the full version of the Law on the consumers rights and receive professional advice at the following link: